Track your package here
We do our best to ship all electric bike kits within 48 business hours of receiving the order, unless we have received an unexpected large volume of orders within that same period. If that is the case, we will ship within 3-5 business days in order to maintain quality control on each kit since each e-bike kit is custom built to each order's specifications. Shipments are picked up via FedEx Ground on Tuesdays and Fridays. Current shipping time for 500 series kits is 2-3 weeks from the day the order is placed.
FREE SHIPPING FOR E-BIKE KITS
We offer FREE SHIPPING in the continental United States for all electric bike conversion kits. For outside of the lower 48 USA states, shipping will vary and will be displayed during the checkout process, before payment is complete. Please note we can ship an electric bike kit to virtually any address in the world, but there are restrictions on some products outside of the USA, and some products cannot be shipped to international destinations.
Orders within the Continental USA will arrive within 2-8 days via FedEx Ground. Orders outside of the Continental USA usually take 2-5 weeks, depending on the policies of the importing country. Customs duties and/or fees on e-bike kits will vary by country. All fees and duties waged by the government of the importing country are the responsibilty of the customer. We cannot collect these fees for you or pay them on your behalf.
Please also note that the international shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. We generally do not ship with signature required. Your tracking number will give you an ETA. Shipments marked as delivered will not be replaced. Although we do our best to pass on requests to the shipper of where to leave a package, we cannot guarantee the shipper will comply with the requests.
Buyers may return any undamaged and unused ebike kit and/or ebike batteries plus all contents of the kit and/or batteries within 30 days of delivery for a refund minus a 15% restocking fee per ebikekit and/or ebike battery. Shipping charges are non-refundable. Return shipping and insurance is the responsibility of the buyer. We are not responsible for improper measurements. It is the responsibility of the buyer to ensure the correct sizing of the forks for proper motor fitting. Please see FAQs for the proper measurements. FAQs
You should expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your e-bike kit return from the shipper (5 to 10 business days), the time it takes us to process your ebike kit return once we receive it (5 to 10 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply sign into your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.